Shipping policy

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.

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2. Shipping Rates & Delivery Estimates

• We currently deliver across Malaysia.

• Standard delivery time is 3–7 business days depending on your location.

• Shipping fees are calculated at checkout based on your delivery address and order weight.

Note: Delivery delays can occasionally occur due to courier issues or unforeseen circumstances.

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3. Order Tracking

Once your order has been shipped, you will receive an email with your tracking number and a link to track your package in real-time.

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4. International Shipping

At the moment, QALMIZ only ships within Malaysia. We are working to expand our delivery coverage in the future.

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5. Pre-Orders & Backorders

For products on pre-order or backorder, estimated delivery times will be stated on the product page. Orders will be shipped as soon as the item is available.

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6. Delivery Issues

If your package is delayed, lost, or damaged during transit:

• Please contact us at [sitisalwamdnoor@gmail.com] with your order number.

• We will assist in resolving the issue with the courier and ensure you receive your items or a suitable replacement.